- New self-serve pickup lockers from Ron Marhofer Auto Family allow customers to retrieve service vehicles and parts outside business hours, enhancing flexibility and control.
Ron Marhofer Auto Family has introduced a cutting-edge Express Pickup Locker System at select Northeast Ohio locations, giving customers the ability to pick up vehicles and parts after hours—without needing to speak to staff.
The lockers provide a secure, self-service solution for vehicle service pickups, parts orders, and even drop-off keys for early morning appointments. Each locker includes an encrypted code entry and temperature-controlled storage for sensitive automotive components.
System benefits include:
- 24/7 access for service pickup and parts retrieval
- Secure text/email code authentication
- Weatherproof, monitored locker units
- Paperless invoicing and remote payment integration
“Customers shouldn’t have to rearrange their entire day to pick up a car,” said a fixed operations manager at Ron Marhofer Auto Family. “We’re giving back control—on their terms.”
The Express Pickup Lockers respond directly to common scheduling challenges, particularly for working professionals, parents, and healthcare workers with limited weekday availability. It also increases safety and flexibility during winter months when road conditions or time constraints make daytime pickup difficult.
One customer who used the lockers after a late shift said:
“I finished work at 11 p.m., got the text with my code, and my keys were waiting. It was faster than ordering takeout.”
The system is currently active at the Cuyahoga Falls and Green service centers, with plans to expand to all Ron Marhofer locations by fall 2025.
About Ron Marhofer Auto Family
Ron Marhofer Auto Family blends traditional service excellence with forward-thinking convenience tools. Its Express Pickup Locker System is the latest in a series of customer-first innovations across its Northeast Ohio locations.
Contact Information
Business Name: Ron Marhofer Auto Family
Address: Cuyahoga Falls, OH